All Systems Operational
Global Operational
VIA Contact Centre Operational
VIA Portal Operational
VIA Sync Operational
Authentication Operational
Teams Direct Routing Operational
Europe (London) Operational
IM & Presence Operational
Audio & Video Operational
Web Conferencing Operational
Enterprise Voice Operational
Advanced Call Routing Operational
VIA Trade Operational
VIA Connect Operational
North America (California) Operational
IM & Presence Operational
Audio & Video Operational
Web Conferencing Operational
Enterprise Voice Operational
Advanced Call Routing Operational
Asia Pacific (Sydney) Operational
IM & Presence Operational
Audio & Video Operational
Web Conferencing Operational
Enterprise Voice Operational
Advanced Call Routing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2020

No incidents reported today.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - Microsoft have changed the routing of calls to avoid the affected servers and we're seeing that traffic has returned to normal operation.
Mar 26, 10:31 GMT
Investigating - We are experiencing a problem with calls to Microsoft Teams experiencing early termination.
We have identified the issue as a problem with the messaging coming to us from Microsoft. 20 seconds after the call is answered, Microsoft end the call. We have reported this to Microsoft and await response. This is not a VIA related issue, but a Teams related issue and so will impact other users globally. For this reason, it's likely we will soon see an update on the Microsoft status page. A further update will be posted from VIA at 11:00 or if sooner, as it becomes available.
Mar 26, 10:19 GMT
Mar 25, 2020
Resolved - This issue was resolved at 14:10 and with thorough monitoring we have built confidence in the solution.
Mar 25, 18:37 GMT
Update - We are continuing to investigate this issue.
Mar 25, 14:03 GMT
Update - The issue has been identified and the fix has been implemented. Services are returned to normal. We will continue to monitor this and resolve the incident later today when confidence is built.
Mar 25, 14:03 GMT
Update - We are continuing our investigation of this issue, with urgency. No further updates are currently available. We will provide a further update at 14:15, or sooner, if information becomes available. Apologies for the delay in delivering this update.
Mar 25, 13:52 GMT
Update - We are continuing our investigation of this issue, with urgency. No further updates are currently available. We will provide a further update at 13:45, or sooner, if information becomes available.
Mar 25, 13:19 GMT
Update - We're continuing to investigate the issue with the highest priority. A further update will be posted at 13:15 or sooner, if information becomes available.
Mar 25, 12:48 GMT
Update - We are continuing to investigate this issue.
Mar 25, 12:31 GMT
Investigating - We are aware of an issue connecting inbound and outbound Skype for Business calls. We will further update this page as soon as we have more information.
Mar 25, 12:30 GMT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.