VIA Status

All Systems Operational

Global Operational

VIA Contact Centre Operational

VIA Portal Operational

VIA Sync Operational

Authentication Operational

Europe (London) Operational

IM & Presence Operational

Audio & Video Operational

Web Conferencing Operational

Enterprise Voice Operational

Advanced Call Routing Operational

VIA Trade Operational

VIA Connect Operational

North America (California) Operational

IM & Presence Operational

Audio & Video Operational

Web Conferencing Operational

Enterprise Voice Operational

Advanced Call Routing Operational

Asia Pacific (Singapore) Operational

IM & Presence Operational

Audio & Video Operational

Web Conferencing Operational

Enterprise Voice Operational

Advanced Call Routing Operational

Asia Pacific (Sydney) Operational

IM & Presence Operational

Audio & Video Operational

Web Conferencing Operational

Enterprise Voice Operational

Advanced Call Routing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2018

No incidents reported today.

Nov 20, 2018

Site-to-Site Link Instability

Resolved - We have identified the issue with our provider and we are now confident the issue is resolved. This was caused by a cable fault in the Chicago area.

We apologise for the inconvenience caused by this matter.
Nov 20, 14:31 GMT

Monitoring - We have now seen the link stabilise and service resume. We are working with the provider to establish the root cause.

We apologise for the inconvenience caused.
Nov 20, 09:08 GMT

Investigating - We are currently experiencing site-to-site connectivity problems between Europe (London) & Asia Pacific (Sydney). We are working with the link provider to resolve the issue.

We apologise for any inconvenience caused.
Nov 20, 08:23 GMT

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

Resolved - This incident is now resolved. The affected infrastructure is now out of production.

We apologise for the inconvenience caused by this issue.
Nov 9, 07:48 GMT

Monitoring - We have been made aware of some issues accessing our STS environment from a small subset of users. We have identified the issue and migrated traffic away from the affected resource. We are currently working to establish the root cause.
Nov 9, 07:10 GMT

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.