VIA Status

All Systems Operational

Global Operational

VIA Contact Centre Operational

VIA Portal Operational

VIA Sync Operational

Authentication Operational

Teams Direct Routing Operational

Europe (London) Operational

IM & Presence Operational

Audio & Video Operational

Web Conferencing Operational

Enterprise Voice Operational

Advanced Call Routing Operational

VIA Trade Operational

VIA Connect Operational

North America (California) Operational

IM & Presence Operational

Audio & Video Operational

Web Conferencing Operational

Enterprise Voice Operational

Advanced Call Routing Operational

Asia Pacific (Sydney) Operational

IM & Presence Operational

Audio & Video Operational

Web Conferencing Operational

Enterprise Voice Operational

Advanced Call Routing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 21, 2020

VIA Portal cannot be accessed - Calls unaffected

Resolved - The issue has been resolved and the VIA portal is returned to operation as usual.
Feb 21, 08:33 GMT

Investigating - The VIA Portal cannot currently be accessed. Calls are unaffected. Customers with contact centre agents can control their status by dialing shortcuts instead of using the Portal. Further details at: https://support.via.co.uk/hc/en-us/articles/360000935823-Changing-the-Agent-Status
We are investigating the issue and will update as soon as information becomes available.
Feb 21, 07:26 GMT

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

Inbound calls to Teams experience early termination

Resolved - This incident is now resolved, by Microsoft.
Feb 13, 10:41 GMT

Monitoring - Through constant testing and tracing we believe this issue to now be resolved. We will monitor the results of the traces and mark as resolved after 1 hour of no impacted calls.
Feb 13, 09:59 GMT

Identified - We have identified the issue as a problem with the messaging coming to us from Microsoft. 20 seconds after the call is answered, Microsoft end the call. We have reported this to Microsoft and await response. This is not a VIA related issue, but a Teams related issue and so will impact other users globally. For this reason, it's likely we will soon see an update on the Microsoft status page. A further update will be posted from VIA at 10:30 or if sooner, as it becomes available.
Feb 13, 09:47 GMT

Investigating - We are currently investigating an issue where by inbound calls made to Teams are suffering early termination. We will update further as soon as information becomes available.
Feb 13, 09:42 GMT

Some users may experience difficulty signing into Skype for Business

Resolved - This incident has been resolved.
Feb 13, 06:49 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 12:48 GMT

Identified - We believe we have identified the root cause of the issue and are putting in place a fix. Service for affected users is expected to return momentarily. Upon confirmation of resolution (using already open support tickets) we will move the incident status to 'Monitoring' whilst we confirm root cause. Further information will be provided at 1:30pm.
Feb 12, 12:46 GMT

Investigating - A number of users have reported difficulty with Skype for Business sign in. We are investigating this as a matter of urgency. We will next update as information becomes available, or at the latest, 1pm.
Feb 12, 12:34 GMT

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.