All Systems Operational
Global Operational
VIA Contact Centre   Operational
VIA Portal   Operational
VIA Sync   Operational
Authentication   Operational
Europe (London) Operational
IM & Presence   Operational
Audio & Video   Operational
Web Conferencing   Operational
Enterprise Voice   Operational
Advanced Call Routing   Operational
VIA Trade   Operational
VIA Connect   Operational
North America (California) Operational
IM & Presence   Operational
Audio & Video   Operational
Web Conferencing   Operational
Enterprise Voice   Operational
Advanced Call Routing   Operational
Asia Pacific (Singapore) Operational
IM & Presence   Operational
Audio & Video   Operational
Web Conferencing   Operational
Enterprise Voice   Operational
Advanced Call Routing   Operational
Asia Pacific (Sydney) Operational
IM & Presence   Operational
Audio & Video   Operational
Web Conferencing   Operational
Enterprise Voice   Operational
Advanced Call Routing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2018

No incidents reported today.

Nov 20, 2018
Resolved - We have identified the issue with our provider and we are now confident the issue is resolved. This was caused by a cable fault in the Chicago area.

We apologise for the inconvenience caused by this matter.
Nov 20, 14:31 GMT
Monitoring - We have now seen the link stabilise and service resume. We are working with the provider to establish the root cause.

We apologise for the inconvenience caused.
Nov 20, 09:08 GMT
Investigating - We are currently experiencing site-to-site connectivity problems between Europe (London) & Asia Pacific (Sydney). We are working with the link provider to resolve the issue.

We apologise for any inconvenience caused.
Nov 20, 08:23 GMT
Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - This incident is now resolved. The affected infrastructure is now out of production.

We apologise for the inconvenience caused by this issue.
Nov 9, 07:48 GMT
Monitoring - We have been made aware of some issues accessing our STS environment from a small subset of users. We have identified the issue and migrated traffic away from the affected resource. We are currently working to establish the root cause.
Nov 9, 07:10 GMT
Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.