All Systems Operational
Global Operational
VIA Contact Centre Operational
VIA Portal Operational
VIA Sync Operational
Authentication Operational
Europe (London) Operational
IM & Presence Operational
Audio & Video Operational
Web Conferencing Operational
Enterprise Voice Operational
Advanced Call Routing Operational
VIA Trade Operational
VIA Connect Operational
North America (California) Operational
IM & Presence Operational
Audio & Video Operational
Web Conferencing Operational
Enterprise Voice Operational
Advanced Call Routing Operational
Asia Pacific (Singapore) Operational
IM & Presence Operational
Audio & Video Operational
Web Conferencing Operational
Enterprise Voice Operational
Advanced Call Routing Operational
Asia Pacific (Sydney) Operational
IM & Presence Operational
Audio & Video Operational
Web Conferencing Operational
Enterprise Voice Operational
Advanced Call Routing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019
Resolved - We have been made aware by our intermediate carrier that the affected portion of the infrastructure has been removed from service and normal functionality has been restored.

We apologise for the inconvenience caused on this matter.
Mar 20, 13:09 GMT
Identified - We have investigated and identified an issue causing some calls to have one-way audio. This is affecting calls from the Vodafone network, inbound to our platform. Our intermediate carrier has raised a priority ticket with Vodafone to have the issue investigated immediately. This issue is not affecting outbound calls to the Vodafone network.

We apologise for the inconvenience caused however as the matter is with a third party, the issue is out of our control.

We will update again once we have more information
Mar 20, 11:47 GMT
Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.