All Systems Operational
Global Operational
VIA Contact Centre   Operational
VIA Portal   Operational
VIA Sync   Operational
Authentication   Operational
Europe (London) Operational
IM & Presence   Operational
Audio & Video   Operational
Web Conferencing   Operational
Enterprise Voice   Operational
Advanced Call Routing   Operational
VIA Trade   Operational
VIA Connect   Operational
North America (California) Operational
IM & Presence   Operational
Audio & Video   Operational
Web Conferencing   Operational
Enterprise Voice   Operational
Advanced Call Routing   Operational
Asia Pacific (Singapore) Operational
IM & Presence   Operational
Audio & Video   Operational
Web Conferencing   Operational
Enterprise Voice   Operational
Advanced Call Routing   Operational
Asia Pacific (Sydney) Operational
IM & Presence   Operational
Audio & Video   Operational
Web Conferencing   Operational
Enterprise Voice   Operational
Advanced Call Routing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2018

No incidents reported today.

Oct 16, 2018
Unable to dial some US & Canada destinations
Resolved - This issue is now considered resolved.
Oct 16, 07:27 BST
Monitoring - We are continuing to monitor this issue. Calls are now successfully routing to USA & Canada destinations.

We apologise for any inconvenience caused.
Oct 15, 21:40 BST
Identified - We have identified an issue whereby calls to some US & Canada numbers are failing. The issue lies with an onward carrier in the region. We have routed calls to a different carrier and from initial testing, this has solved the issue. We will continue to monitor the situation.

We apologise for any inconvenience caused.
Oct 15, 18:19 BST
Oct 15, 2018
Transit Provider Connectivity Drop
Resolved - This incident has now been resolved and we are satisfied the transit provider with the issue is now stabilised.
Oct 15, 15:09 BST
Monitoring - We have been made aware of an issue affecting some organisations accessing our platform for a brief period around 14:25 BST. One of our IP Transit Providers appears to have "flapped" and therefore the route across the Internet to our network may have temporarily been inaccessible for some customers using certain ISP's. We have now seen services restored as the route was re-advertised around the Internet.

We apologise for the inconvenience caused on this matter and we will continue to monitor the situation.
Oct 15, 14:35 BST
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018

No incidents reported.

Oct 3, 2018

No incidents reported.

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