All Systems Operational
Global Operational
VIA Contact Centre Operational
VIA Portal Operational
VIA Sync Operational
Authentication Operational
Teams Direct Routing Operational
Europe (London) Operational
IM & Presence Operational
Audio & Video Operational
Web Conferencing Operational
Enterprise Voice Operational
Advanced Call Routing Operational
VIA Trade Operational
VIA Connect Operational
North America (California) Operational
IM & Presence Operational
Audio & Video Operational
Web Conferencing Operational
Enterprise Voice Operational
Advanced Call Routing Operational
Asia Pacific (Sydney) Operational
IM & Presence Operational
Audio & Video Operational
Web Conferencing Operational
Enterprise Voice Operational
Advanced Call Routing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 21, 2020
Resolved - The issue has been resolved and the VIA portal is returned to operation as usual.
Feb 21, 08:33 GMT
Investigating - The VIA Portal cannot currently be accessed. Calls are unaffected. Customers with contact centre agents can control their status by dialing shortcuts instead of using the Portal. Further details at: https://support.via.co.uk/hc/en-us/articles/360000935823-Changing-the-Agent-Status
We are investigating the issue and will update as soon as information becomes available.
Feb 21, 07:26 GMT
Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - This incident is now resolved, by Microsoft.
Feb 13, 10:41 GMT
Monitoring - Through constant testing and tracing we believe this issue to now be resolved. We will monitor the results of the traces and mark as resolved after 1 hour of no impacted calls.
Feb 13, 09:59 GMT
Identified - We have identified the issue as a problem with the messaging coming to us from Microsoft. 20 seconds after the call is answered, Microsoft end the call. We have reported this to Microsoft and await response. This is not a VIA related issue, but a Teams related issue and so will impact other users globally. For this reason, it's likely we will soon see an update on the Microsoft status page. A further update will be posted from VIA at 10:30 or if sooner, as it becomes available.
Feb 13, 09:47 GMT
Investigating - We are currently investigating an issue where by inbound calls made to Teams are suffering early termination. We will update further as soon as information becomes available.
Feb 13, 09:42 GMT
Resolved - This incident has been resolved.
Feb 13, 06:49 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 12:48 GMT
Identified - We believe we have identified the root cause of the issue and are putting in place a fix. Service for affected users is expected to return momentarily. Upon confirmation of resolution (using already open support tickets) we will move the incident status to 'Monitoring' whilst we confirm root cause. Further information will be provided at 1:30pm.
Feb 12, 12:46 GMT
Investigating - A number of users have reported difficulty with Skype for Business sign in. We are investigating this as a matter of urgency. We will next update as information becomes available, or at the latest, 1pm.
Feb 12, 12:34 GMT
Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.