This incident is now resolved. We apologise for the inconvenience caused on this matter. We will issue a RFO when root cause analysis has been completed.
Mar 12, 12:40 GMT
We have finished isolating the affected infrastructure and believe the issue is now resolved however we will continue to monitor the situation.
Initial reports show an update has caused extremely high CPU usage on a SQL Query, slowing the connection times on inbound calls due to the call setup waiting for the response from SQL.
We apologise for the inconvenience caused on this matter.
Mar 12, 10:33 GMT
We have identified and isolated the affected infrastructure, we are continuing to monitor the situation as much as possible to identify the root cause.
We apologise for the inconvenience caused by this matter.
Mar 12, 10:22 GMT
We have had a number of reports of inbound call issues. We are looking into the issue and will update when we have more information.
We apologise for the inconvenience caused.
Mar 12, 10:14 GMT