Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 6 days ago. Jan 13, 2018 - 04:00 GMT
This maintenance affects the VIA Trade Voice Recorder Only (Red Box Recorder) and not the VIA UC Voice Recorder (Verba).
We will be performing essential maintenance and upgrades on the Red Box Voice Recorder's on the above date to ensure the systems continue to function at a supported level.
During the period of the maintenance, calls will NOT be recorded, however based on traffic profiles, the system is not used during this time. Please contact your account manager if this maintenance window will affect your business operations.
The maintenance is fully scripted and a rollback plan is available and has been tested multiple times in the lab.